Terms of Service

Contact Information

Spark Digital

156 Connaught Place

New Delhi 110001, India

Phone: +91 11 4376 8294

Introduction and Acceptance

Welcome to Spark Digital. These Terms of Service govern your use of our website and digital marketing services. By accessing our website or using our services, you agree to be bound by these terms and all applicable laws and regulations.

If you do not agree with any part of these terms, please do not use our website or services. Your continued use of our services constitutes acceptance of any updates or modifications to these terms.

These Terms of Service should be read in conjunction with our Privacy Policy and Cookie Policy, which form part of this agreement.

Service Usage and Access

Acceptable Use Policy

When using our services, you agree to:

• Use our services only for lawful purposes and in accordance with these Terms
• Provide accurate, current, and complete information when requested
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access to your account
• Respect the intellectual property rights of Spark Digital and third parties

Prohibited Uses

You agree not to:

• Use our services for any illegal, fraudulent, or unauthorized purpose
• Attempt to interfere with, disrupt, or harm our website or services
• Upload or transmit viruses, malware, or other malicious code
• Collect or harvest personal information from other users without consent
• Engage in spamming, phishing, or other deceptive practices
• Violate any applicable local, state, national, or international law

Service Access Requirements

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Have appropriate internet access and compatible devices
• Comply with all registration requirements and maintain account security

Fair Usage Guidelines

We reserve the right to monitor usage patterns and may impose reasonable limits on service usage to ensure fair access for all users. Excessive or abusive usage may result in temporary suspension or termination of services.

Account Creation and Management

Account Registration

When creating an account with us, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Updating your account information to keep it current and accurate
• Notifying us immediately of any security breaches or unauthorized use

Account Security

You are solely responsible for maintaining the security of your account and password. Spark Digital cannot and will not be liable for any loss or damage arising from your failure to maintain account security. We recommend using strong, unique passwords and enabling two-factor authentication when available.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service or our policies
• Your account is inactive for an extended period
• We detect fraudulent, abusive, or illegal activity
• Required by law or regulatory authority
• We discontinue our services or specific features

We will provide reasonable notice before termination where possible, except in cases of serious violations or legal requirements.

Multiple Account Policy

Unless explicitly authorized, you may only create and maintain one account with Spark Digital. Creating multiple accounts to circumvent restrictions, manipulate our services, or engage in fraudulent activities is strictly prohibited.

Service Availability and Modifications

Service Uptime and Maintenance

We strive to provide reliable and consistent service availability. However, please understand that:

• Our services may be temporarily unavailable due to maintenance, updates, or technical issues
• We will attempt to provide advance notice of planned maintenance when possible
• Emergency maintenance may be performed without prior notice
• We do not guarantee uninterrupted access to our services

Feature Availability

Different service tiers or plans may have access to different features and capabilities. We reserve the right to add, modify, or remove features at our discretion. Premium features may require additional fees or subscriptions.

Geographic Restrictions

Our services are primarily designed for users in India. Some features or services may not be available in all geographic locations due to legal, regulatory, or technical constraints. We reserve the right to restrict access from certain regions.

Service Modifications and Updates

Spark Digital reserves the right to:

• Modify, update, or discontinue any aspect of our services at any time
• Change pricing, features, or service offerings with reasonable notice
• Implement new features that may become default for all users
• Discontinue services with appropriate notice and transition support

We will make reasonable efforts to notify users of significant changes to our services.

Intellectual Property Rights

Content Ownership

All content on our website and within our services, including but not limited to text, graphics, logos, images, videos, software, and other materials, are the property of Spark Digital or our licensors and are protected by copyright, trademark, and other intellectual property laws.

User-Generated Content Rights

When you submit content to our services, you:

• Retain ownership of your original content
• Grant us a license to use, display, and modify your content as necessary to provide services
• Represent that you have the right to submit such content
• Agree not to submit content that infringes on third-party rights

License Grants

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for their intended purpose. This license does not include any right to reproduce, distribute, modify, or create derivative works from our content without explicit permission.

Copyright and Trademark Notices

All trademarks, service marks, and logos used on our website are the property of Spark Digital or their respective owners. Unauthorized use of any trademarks or copyrighted material is strictly prohibited and may result in legal action.

Payment and Pricing Terms

For paid services, the following terms apply:

Pricing and Fees

All prices are displayed in Indian Rupees (₹) unless otherwise specified. Prices are subject to change with reasonable notice. Any price changes will not affect active subscriptions until renewal.

Payment Methods

We accept various payment methods as displayed during checkout. By providing payment information, you represent that you are authorized to use the payment method provided.

Billing and Subscriptions

Subscription services are billed in advance on a recurring basis. You authorize us to charge your payment method for all fees incurred. Subscriptions automatically renew unless cancelled before the renewal date.

Refunds and Cancellations

Refund policies vary by service type and are outlined in your service agreement. Generally, services are non-refundable once delivered. You may cancel subscriptions at any time, effective at the end of the current billing period.

Disclaimers and Limitations

Service "As Is" Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

Results Disclaimer

While we strive to deliver quality digital marketing services, we do not guarantee specific results, rankings, traffic levels, or business outcomes. Marketing results depend on numerous factors beyond our control.

Third-Party Content

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third-party sites. Access to third-party sites is at your own risk.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.